Shipping

We ship worldwide. We aim to process all orders within 24-48 hours after receiving the client's order, excluding weekends and major holidays. As we are a small team, occasional delays to lead time may occur. If so, the updated timeframe will be clearly stated on the website when the order is placed.

Made-to-order items (such as Biboja trousers, jackets and shirts) are made to order for each client and typically ship within 4–6 weeks of the order date. Payment is processed at the time of ordering.

Shipping for domestic orders (Norway)

We offer domestic shipping within Norway. All domestic orders are handled through MyBring. Shipping is a flat rate of 100 NOK regardless of the size and weight of the items. Shipping is complimentary on all orders over 7,000 NOK. Items can also be collected free of charge at our showroom in Oslo, by appointment.

Please contact us at orders@biboja.com or choose pick-up as delivery option when placing an order. For domestic orders, Norwegian VAT is included.

Shipping for international orders

We offer global shipping at a flat rate of 450 NOK within the EU and 650 NOK internationally. Shipping is complimentary on all orders over 8,000 NOK.

All applicable duties and import taxes are calculated and collected at checkout. There are no additional charges upon delivery. We ship all international orders on Delivered Duty Paid (DDP) terms via UPS.

All prices are quoted in NOK and, where applicable, displayed in the currency of your region.

MVA/VAT

Prices on the website include Norwegian VAT at 25%. For orders shipped outside Norway, Norwegian VAT is deducted and replaced by the applicable local duties and taxes, which are collected at checkout. What you see at checkout is the final amount you pay.

Returns

We offer return with refund for both new and vintage/second-hand items purchased online, including Biboja socks and shawls and in-stock trousers, within 14 days of delivery, given that the item is in new and unworn condition, i.e. clean, with labels attached.

For vintage/second-hand items, the condition of the item returned must match its condition at the time of purchase, i.e., no new flaws.

Contact us at orders@biboja.com for information and/or a return sheet, using your order number as a reference.

Made-to-order items, i.e. Biboja trousers, jackets and shirts are as a standard not eligible for a refund as they are made to order.

Please note that return shipping costs are the responsibility of the client. We advise proof of postage when returning goods as Biboja cannot be held responsible in the event of loss, theft, or damage to the parcel. If a product shows any sign of wear or alterations to its original state, Biboja reserves the right to refuse a refund.

Note

Biboja does not provide exchange or store credit, only refund, in line with Norwegian law. Please keep in mind that vintage and second-hand items are sold as is, with flaws as mentioned in the item description and per the vintage condition chart.

Defects

We inspect all items before shipping. Please inspect your order upon receiving it. If the product has defects or missing elements, clients may reach out for a re-delivery or, in particular cases, a refund. The defect must have existed when the products arrived, and the item must be in new, unworn condition. Please notify Biboja by email at orders@biboja.com within 10 days of delivery should such a defect occur. Please note that vintage items will have signs of wear and may have defects when sold, which will always be referred to in the vintage condition chart. Please read the condition information carefully prior to purchasing.

Payment

Biboja accepts Visa, Mastercard, Apple Pay, Google Pay, and Vipps.