Shipping & returns
We ship worldwide. We aim to process all orders within 24-48 hours after order, excluding weekends and major holidays. As we are a small team, some exceptions in delay to the lead time can occur, but if so, time will be stated when order is placed/on the website.
Shipping is free on all orders over 10.000 NOK, domestically and internationally.
Shipping for domestic orders (NORWAY)
We offer domestic shipping within Norway. All domestic orders are handled through MyBring. Shipping rates are flat of 100 NOK regardless of the size and weight of the items (orders over 10.000 NOK is free). Items can also be picked up free of charge at our showroom in Oslo, according to appointments.
Please contact us on orders@biboja.com or choose pick-up as delivery option when placing an order. For domestic orders, Norwegian VAT is included.
Shipping for international orders
We offer global shipping. Shipping rates are flat of 450 NOK in EU and 550 NOK international (free shipping on orders over 10.000 NOK).
We are required to accurately declare the value of all international addresses on the relevant customs forms. Duties and taxes are the responsibility of the customer.
All prices are quoted in NOK (local currency), and on occasion converted to the currency of the customer and stated as such.
MVA/VAT:
All prices on the website include MVA. For any orders shipped outside of the Norway, you will receive a refund of Norwegian MVA, though please be aware you may be charged local MVA and duties on import. Note that we do not stand responsible for any extra VAT or duty costs outside of Norway. The customer is fully responsible to research all VAT and duty costs of their respective country before proceeding with an order.
Returns
New items - We offer return with refund on both vintage/second hand and new in-stock items purchased online - including Biboja socks and shawls and in stock trousers - within 14 days of delivery, given that the item is in new and unworn condition, i.e. clean, with labels attached.
Contact us on orders@biboja.com for information and/or a return sheet, using your order number as a reference.
Made-to-order items, i.e Biboja trousers, jackets and shirts, are as a standard not eligible for a refund as they are pre-ordered.
Please note, you are required to pay shipment costs and any duties on both delivery and return. The customer is responsible for the return cost of shipping and all other related expenses. We advise proof of postage when returning goods as Biboja cannot be held responsible in the event of loss, theft, or damage to the parcel. If a product shows any sign of wear or alterations to its original state, Biboja reserves the right to refuse a refund.
Note
Biboja does not provide exchange or store credit, only refund, in line with Norwegian laws. Please keep in mind that vintage and second hand items are sold as is, with flaws as mentioned in the item description and per the vintage condition chart.
Defects
We inspect all items before shipping. However, please inspect the merchandise upon receiving it. If the product has defects or missing elements, customers may reach out for a re-delivery or in particular cases issue a refund. The defect must have existed when the products arrived to the customer, and the item must be in new, unworn condition. The customer shall notify Biboja by email at orders@biboja.com, within 10 days of purchase should such defect occur. Please note that vintage items will have signs of wear and might have defects when sold, however, this will always refer to the vintage condition chart. Please read the condition of the item prior to purchasing carefully.
Payment
Biboja accepts all major credit card holders.